Privacy Policy

 
 

Effective as of April 19, 2015

We at Sols, Inc. (“Sols,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”) because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Sols in connection with our Site and the Sols App.

Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Service.

The Information We Collect.

Personal Information: To purchase Products through the Site or the Sols App, you will be required to provide us with personal information about yourself, such as your name, shipping address, phone number, and e-mail address (collectively, the “Contact Information”). We may also receive prescription information, including any images of prescriptions, from Partner Doctors who provide us such prescription information on your behalf and with your consent (such prescription information, the “Prescription Information” and together with the Contact Information, the “Personal Information”). We do not collect any Personal Information from you when you use our Site and Sols App unless you provide us with the Personal Information voluntarily (for example, by joining our e-mail list).

 
Billing Information: To submit orders through the Site and Sols App, you will be required to provide certain information in addition to the Personal Information noted above. We, or companies that provide services on our behalf, may collect certain financial information from you, such as your payment method (this may include valid credit card number, type, expiration date or other financial information). We store only a very limited portion of your credit card information, in a manner that is generally permitted by credit card issuers. Our payment processor stores and processes your credit card or other payment information using industry-standard security measures. By making a purchase through the Site and Sols App or the Sols App, you give us consent to use and provide your financial information as we consider necessary to process the transaction. Such information may include a debit card number, credit card number, billing address, and similar information (collectively, the “Billing Information).

 
Other Information: In addition to the Personal Information and the Billing Information, we may collect additional information (collectively, the “Other Information”). Such Other Information may include:

a. From You. Additional information about yourself that you voluntarily provide to us, such as your gender, interests, and mailing list opt-in and opt-out information;

b. From Your Activity. Information that we automatically collect when you use the Site and Sols App, such as the device from which you access the Site and Sols App, your IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Site and Sols App you visit, what you order and from which restaurants, and similar information concerning your use of the Site and Sols App;

c. From Cookies. Information that we collect using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. We use cookies to help us collect Other Information and to enhance your experience using the Site and Sols App. If you do not want the Site and Sols App to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this. However, if you decide not to accept cookies from us, the Site and Sols App may not function properly. When the Site and Sols App is made available to you through third-party sites, please be aware that these other sites maintain their own policies regarding cookies and the collection and use of information. You are responsible for reviewing those policies.

The Information Collected by or Through Third-Party Advertising Companies.

We share Other Information about your activity on the Site and Sols App with third parties for the purpose of tailoring, analyzing, managing, reporting, and optimizing advertising you see on the Site and Sols App and elsewhere. These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and/or other technologies to collect such Other Information for such purposes. Pixel tags enable us, and these third-party advertisers, to recognize a browser’s cookie when a browser visits the site on which the pixel tag is located in order to learn which advertisement brings a user to a given site.

Accessing and Modifying Personal Information and Communication Preferences.

If you have placed an order for a Product on the Site and Sols App, you may review and make changes to your Personal Information and/or your Billing Information by (i) e-mailing us at [customercare@sols.com] or (ii) following the instructions found on the Site and Sols App. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Sols marketing email. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.

How We Use and Share the Information:

We use the Contact Information and the Other Information to solicit your feedback, inform you about our Products and those of our third-party marketing partners, and to improve our service to you. We use the Billing Information to process your orders. Also, we may share Contact Information, Billing Information, and/or Other Information as described below.

  • In order to provide you our Products, we need to share your Contact Information.

  • We may from time to time share Contact Information and/or Other Information with other companies who may provide you information about the products and services they offer. However, to the extent required by law, you will be given the opportunity to opt-out of such sharing.

In an ongoing effort to better understand our users and our Site and Sols App, we might analyze the Other Information in aggregate form in order to operate, maintain, manage, and improve the Site and Sols App. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes.

  • We may employ other companies and individuals to perform functions on our behalf. Examples may include providing marketing assistance, order fulfillment, billing, and customer service. These other companies will have access to the Contact Information, the Billing Information, and the Other Information only as necessary to perform their functions and to the extent permitted by law.

  • As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Contact Information, Billing Information, and Other Information may be part of the transferred assets.

  • To the extent permitted by law, we may also disclose Personal Information, the Billing Information, and the Other Information when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing such information is necessary or advisable, for example, to protect the rights, property, or safety of Sols or others.

How We Protect Your Information:

We take commercially reasonable steps to protect the Contact Information, the Billing Information, and the Other Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Site and Sols App may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

Important Notice to Non-U.S. Residents:

The Site and Sols App is operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using the Site and Sols App and/or providing us with any information, you consent to this transfer.

Children:

We do not knowingly collect Personal Information from children under the age of 13 through the Site and Sols App. If you are under 13, please do not give us any Contact Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide us Contact Information without their permission. If you have reason to believe that a child under the age of 13 has provided Contact Information to us, please contact us, and we will endeavor to delete that information from our databases.

California Residents:

Under California Civil Code Section 1798.83, California residents who have an established business relationship with Sols may choose to opt out of our sharing their Contact Information with third parties for direct marketing purposes. If you are a California resident and (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your Contact Information to third parties for the direct marketing purposes, please send an e-mail to [customercare@sols.com] or write to us at:

601 W 26th St.
Suite 815
New York, NY, 10001

External Site and Sols Apps:

The Site and Sols App may contain links to third-party websites. Sols has no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

Changes to This Privacy Policy:

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time, and will post any changes on the Site and Sols App as soon as they go into effect. By accessing the Site and Sols App after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.

How to Contact Us:

If you have questions about this Privacy Policy, please e-mail us at customercare@sols.com.